Here you will find the answers to the most common questions our support department encounters almost every day.

I get "You Don't Have Permission To Access / On This Server" Error

This error message means that you are trying to access a directory with no index.html, or that directory is not world-executable, or that file is not world-readable. If this is what you get when you try to access your domain.com, then you should rename your starting html file to index.html or create one with that name. Make sure that the file is in all small letters. If this does not work, you can execute the following command by telnetting in to your account first: chmod o+rx /usr/htdocs/yourdomain <enter> (substitute yourdomain with your domain without .com part) If it is a directory like http://www.youdomain.com/images do this after telnetting: cd www <enter> chmod o+rx images <enter> If you are not able to execute the previous commands, this means that you account has been disabled due to non-payment. After clearing your dues, we will activate your site.

Where do i put my CGI scripts?

Put them in the subdirectory cgi-bin which should be under your www directory.

How do I access my CGI scripts from the web pages?

http://www.yourdomain.com/cgi-yourdomain/scriptname.cgi

I get "Internal Server Error" when i try to execute my CGI scripts

First make sure that you followed the conventions mentioned above. Also you have to upload your CGI scripts in ASCII mode, not in BINARY when you are using an FTP client.

I cannot find my WWW access logs

They are in /www/logs directory. So you can access them as /www/logs/yourdomain-access-log. Substitute yourdomain with the your real domain. From your home directory, you can access them as www-access-log .For example, you can type cat www-access-log <enter> and it will fly past your screen. Or try more www-access-log <enter> after you telnet in to get the log scroll one screnful at a time. They are kept in the Common Log Format, like nearly all access logs from recent WWW servers are. Briefly, that format is: host ident authuser date request status bytes

I cannot find my WWW error log /referrer log /agent log

We don't keep error/referrer/agent logs for performance reasons. It's likely that what you might have used your error log to check on can be done another way. Contact us if you need help. We will keep an error/referrer/agent log for additional 10 USD per month. Let us know if you need that.

Where should i put my files for anonymous FTP access?

Put them in the anonftp directory in your home directory. This will allow a file to be accessed by a customer with ftp://yourdomain.com/pub/filename.